When starting a business, you’d only get to remain on top when you continue to improve your operations. In this generation of tight and heavy competition, what is your company’s edge? How do you continue to have that edge? How are your Business Process Improvement initiatives?
In managing your company, you need to know your strengths and the different means you need to continue to portray these strengths. You need to analyze and continue to re-analyze your procedures to identify where you can improve to be able to produce the most quality and with a minimum quantity of input.
Business Process Improvement (BPI), as it is known, is used to reduce the time it takes to complete operations, to eliminate waste and friction in the said operations, and improve in each part of these processes.
Enterprise leaders are those who use business process improvement the most as they use it to ensure better compliance with rules and regulations that govern the many operations it conducts to be able to achieve and improve on processes relating to customer satisfaction and experience. Moreover, BPI helps to meet customer satisfaction and experience more effectively.
PRIME BPM, a cloud-based Business Process Management software designed for both the business user and business process expert, helps in the complexities of the business process management with its intuitive and user-friendly interface, as each organization or company can easily and accurately map, analyze, improve and monitor such business processes.
If you’re wondering when you should start your business process management journey, we at PRIME BPM say you should start it as soon as possible, more so, now! Doing these improvements would save any organisation the dreaded costs of doing nothing to improve.
To start, one must first, be able to assess which parts of the organization will change as a result of the restructure. Next, it should be imperative to document the changes in the processes, so these can be communicated to staff.
In order to get everyone on board in starting the Business Process Improvement, one must stress the need that business process improvement delivers opportunities, and that the cost of doing nothing is another lost opportunity.
If you’re convinced now, the next question in your head would be, where should you start and how will you and your team do it?
Let’s start with identifying the 5Ps!
With the 5Ps, you will be able to ensure that the methodology that encapsulates the processes you have can lead to improvement and that there is a larger gain that the PRIME Methodology could provide to the organization in the long run.
Process Scoping. The first phase of the PRIME methodology is the development of a process library/catalogue. The process library holds the names of all processes in the organization. It’s here that we see the relationship between the business functions of the organization and business processes.
Amongst many benefits of this phase is the ability to easily identify which processes impact the customer experience, which processes directly affect the bottom line, and who owns which process in the organization.
In conclusion, the business process library forms the foundation of the next phase.
Process Review. In this phase create process maps to understand how processes currently perform in the organization. It is the starting point for process improvement.
Sometimes, the processes may not need improvement; but changes planned affect preceding or succeeding processes.
For this reason, the processes may still need change. This phase delivers full process transparency, exposing process time, delay time, process cost, roles, tasks, documents, business rules, etc.; hence the ability to accurately identify business pain points, discuss proposed process changes and it forms the basis for much better decision-making for proposed changes as all relevant information is at hand.
In conclusion, the business process maps and supporting data forms the foundation of the next phase:
Process Improvement. In this phase analyze the process maps and supporting data to remove non-value adding tasks. In addition, other improvement opportunities can be easily identified based on the analyses of the process information. Hence redesign the processes to reflect the changes and share these for discussion and agreement. Then record the activities to achieve the improvement and manage the work packages through to completion.
Process Implementation. This is the phase where the organization starts to see the results. First of all, implement the agreed and improved processes into the organization. Then transition the organization by sharing the redesigned process information for ease of reference. Communicate the business rules that govern the processes and set process monitoring measures.
Process Monitoring. This is the phase where the organization starts to see the results. First of all, implement the agreed and improved processes into the organization. Then transition the organization by sharing the redesigned process information/change management may need to be undertaken.
Industry research has shown that having people proactively engaged in transformation initiatives increases outcome benefits exponentially. PRIME BPM software promotes collaboration between process owners and participants and has many other features.
PRIME has all the functionality to deliver BPM to your organization – check out PRIME’s features here for ease of reference. Communicate the business rules that govern the processes and set process monitoring measures.
With these simple steps, you are able to improve your business operations. If you think you’re at the top of your game, think again, because you might be just a step behind your other competitors. Be competent enough for your sake and your customers’ as they continue to patronize you when you continue to develop your organization or company.