90% Faster Mapping
MapAI
Reduce your process mapping time by 90%. Instantly convert any input into BPMN-compliant maps and auto-correct missing steps, role gaps, and logic errors.
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PRIME Analyser & Improver
AI-Powered Process Analysis and Improvement Software for Operational Excellence
- Get automated insights to identify what’s slowing your operations down
- Boost efficiency by eliminating waste and non-value adding activities
- Simulate what-if scenarios to assess potential impact and find the best ways to improve
- Prioritize high-impact process improvements to focus resources where they matter most
PRIME ANALYZER & IMPROVER FEATURES
Turn Process Insights into Operational Excellence
Every PRIME BPM feature is built around one need – to help businesses not just identify inefficiencies, but do something about them. As process improvement software, PRIME Improver combines powerful yet straightforward capabilities to manage the end-to-end process improvement journey, so teams can move faster toward better operational performance.
PROCESS PRIORITIZATION
Prioritize Processes with the Greatest Improvement Potential
Identifying redundancies is great, but where do you start? PRIME Improver uses in-built analytics to evaluate your current process performance against your business objectives, whether that’s increasing productivity, improving cost efficiency or enhancing customer service. It goes further by pinpointing the processes that matter most and offer the greatest potential for operational impact.
TIME & COST ANALYSIS
Know the True Cost of your Processes
PRIME Improver’s built-in analytical engine quantifies the time taken and costs incurred for every process. Armed with these insights, course correction becomes easier as you can isolate process delays and identify opportunities to improve operational efficiency and reduce costs.
VALUE ANALYSIS
Identify Process Waste – In One Click
PRIME Improver’s automated value analysis separates CVA (customer-value-adding), BVA (business-value-adding) and NVA (non-value-adding) activities and shows the percentage of process time, cost and value associated with each. This helps you understand how much of the time and money spent on a process actually creates value and where opportunities exist to eliminate waste.
IMPACT ANALYSIS
Perform Change Impact Analysis Before Implementation
Compare current and future-state processes to understand how a change could affect roles, technology, culture, and other interconnected processes. Identify potential disruptions early, minimize operational risk and make informed decisions that improve efficiency without compromising business performance.
PROCESS SIMULATION
Built-in Simulation Engine to Test Process Changes
A powerful built-in simulation engine lets you test future-state scenarios in a virtual environment without affecting live operations. Run what-if analyses, compare potential outcomes and select process improvements that can deliver greater efficiency with less implementation risk.
PERFORMANCE MONITORING
Track Improvement with KPI Dashboards
Define baseline performance metrics and let the built-in engine automatically gather relevant data and present it in a clear, easy-to-interpret manner. Compare performance before and after improvements to measure gains in cycle time, workforce productivity, operational costs and more. Plus, automated alerts notify process owners when performance falls below defined thresholds, supporting continuous process improvement.
PROCESS STANDARDIZATION
Compare Processes to Find the Best Way Forward
Compare processes side by side to identify variations in process steps, business rules and RACI matrices. Find the most effective approach to standardize processes and establish a consistent process blueprint to improve operational efficiency, reduce variability and enable uniform execution across functions, departments and/or geographical locations.
COLLABORATION
Bring Teams Together with Powerful Collaboration Features
Bring teams and departments together to capture improvement ideas directly within processes. Review and approve suggestions, assign actions, and track progress in real time from a single, shared source. Built-in collaboration features, including version comparison and automated change notifications, keep everyone aligned and help teams drive better operational performance.
REPORT GENERATION
Track and Show Improvement with Customizable Reports
You changed the process, but did it actually make a difference? Let the data answer. With PRIME Improver, you can compare process versions, track key metrics, generate customizable reports, and share them with stakeholders in a structured way.
PRIME BPM AI Agents
Your Intelligent AI Assistants for
Simplified, Faster BPM
Four purpose-built agents — each designed for a specific stage of BPM work, working together as one end-to-end ecosystem.
BPM AI
AGENTS
AGENTS
3X Faster SOPs
AI Procedure Writer
Create detailed SOPs in minutes by converting conversations, documents, or videos into ready-to-use procedures.
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Process Insights in Seconds
PrimeGPT
Chat, prompt, and ask anything from your process data for instant, role-based insights.
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Process Analysis in Minutes
Digital Process Analyst (DPA)
Cut process analysis time from weeks to minutes. Get instant, high-value recommendations identifying cost-saving, automation, and standardisation opportunities, and simulate each improvement.
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PRIME IMPROVER ADVANTAGES
How PRIME Improver Helps Organizations Work Smarter
- Analyze process time, cost, and efficiency in a single click to find performance gaps.
- Identify and eliminate waste to boost productivity and save costs.
- Simulate process changes to reduce risks and avoid costly implementation mistakes.
- Track improvement outcomes and ROI to see what’s working and validate results.
- Built-in methodology to drive continuous process improvement.
Proven Results
How Leaders Drive Operational
Excellence with PRIME BPM
Take a look at how leading organizations across industries are using PRIME BPM to improve operational performance.
$7.52M
Savings from ongoing projects for an insurance firm.
$850k
Operational savings for a large municipality.
100x
Increase in documented processes referenced for automation, integration and day-to-day tasks for a pharma major.
90%
Increase in efficiency for customer refund processing.
Customer Testimonials
What Our Customers Say
PRIME BPM helps make informed decisions
Whether it is reducing wait time, implementing technology or cost avoidance, PRIME BPM software has provided us with the data-driven information needed for our leaders to make informed decisions.
Sheridan Graham,
Chief Administrative Officer
Very easy to use and great features
Easy to use, comprehensive navigation, “sterile” look. Really love the online support and consideration of suggested ideas to improve. The support team analyses the suggestions and implements them for an even better experience of the tool.
Liudvika,
Process Manager, BAA Training
A great software to unlock productivity gains.
The adoption of PRIME BPM has enabled us to increase our output and rapidly provide visibility of ways of working. It has become a foundation of harmonisation, in turn unlocking productivity gains.
Sacha Kersten,
Senior Director Customer Fulfilment Asia Pacific, Pfizer
User-friendly tool to map and connect process knowledge
Great and user-friendly process modelling tool, according to BPMN 2.0. Very satisfied with PRIME’s designer module to capture relevant process information and to make that available to users, teams and management.
Christian van Urk
Process Excellence Specialist, Open Doors
An easy-to-use software streamlines collaboration
You can allow many editors to follow the same methodology, which is agreed to by the organisation, and continue to develop from there.
Scott Power
CEO, BMD Group
Clear visibility into process improvement opportunities
You can visually see where you can make improvements and how much time you can save on the part of the process which needs improving.
Ingrid J
Business System Support, Ballina Shire Council
Easy-to-learn platform, even for BPM beginners
Having had no prior knowledge of BPM in this context, it was easy to adapt to this software as it has been built in a very logical way.
Cassie B
Senior Revenue Officer, Queensland Treasury
Powerful functionality with exceptional support
We’ve found the product very valuable and the support extremely responsive. The product is not burdened with unnecessary functionality.
Samantha J
Senior Business Analyst
A user-friendly platform backed by outstanding support
The software is user-friendly and offers so many useful tools for process mapping, analysis, and improvement. The customer service is incredible- very responsive and engaged.
Dena,
Supervisor Corporate Efficiency, Peterborough County
An all-in-one solution for process improvement
Everything is under one umbrella from process mapping to creating and analyzing an improvement.
Michael
Executive Manager, Strategic Initiatives and Continuous Improvement, London District Catholic School Board
Expert support whenever you need it
PRIME have strong customer service and have very knowledgeable staff who support us at anytime needed.
Tamara,
Customer and Services Impact Lead in Australia
FAQ
Frequently Asked Questions
Operational excellence requires continuous improvement. PRIME Improver gives teams the process improvement tools to identify process inefficiencies, find improvement opportunities, evaluate changes and measure their impact. This enables a continuous improvement process that helps organizations improve efficiency, productivity and business performance.
EXPLORE OUR PRODUCTS
PRIME BPM Products
Simplified Mapping
PRIME Modeller
Easily create and manage BPMN-compliant process maps through an intuitive, AI-assisted interface. Build process maps from scratch or instantly convert images, flowcharts, and Excel files into standardised BPMN maps in just a few clicks. Gain a complete, 360° view of your operations and confidently focus improvement efforts where they deliver the greatest business impact.
Make BPM 90% Faster
PRIME BPM AI Agents
Simplify tasks and map, analyse and improve 90% faster with our four add-on AI agents, built for end-to-end BPM. Let powerful AI technology take care of the manual heavy lifting, so you can focus on high-value improvement and measurable transformation results.
