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BPM TRAINING PROGRAM

Process Analysis and Improvement Course

Created and hosted by BPM Industry Experts

PAC
Trusted by Pfizer, Airbus, Coca-Cola & more

11000 +

Participants

600+

Courses Delivered

300+

Organisations Trained

Accelerate Process Improvement

Learn expert techniques for process analysis and improvement with this extensive 13-hour curriculum, including 47 lessons and 32 practical exercises. Gain the skills and competency for conducting effective time, cost and benefit analysis; identifying non-value-add activities; and creating future simulations for process improvement ideas. Highly reviewed and rated, the curriculum has been developed by BPM experts with 20+ years’ experience of working with leading organisations, such as GE, Rolls Royce, Sanofi, Vodafone, Pfizer, Coca-Cola, etc.

Delivery

Online

Course Material

Downloadable Cheatsheets, Practical Exercises and Workbook

Online Course Highlights

On-demand 47 lessons, including 6 demonstration videos and 8 answer videos

A practical Quiz after every module to reinforce the concepts learnt

Concepts gathered from over 200+ BPM implementations

32 exercises worth 8 hours

Access to advanced BPM tool to apply the concepts learned

Tried and tested techniques relevant to any industry

Note: It is a pre-requisite to have completed the BPM Foundations and Process Mapping Course to progress to the Business Process Analysis and Improvement Course, as it provides the base for many of the exercises.

Interested in the Course?

Get in touch

Who Should Attend?

This course is ideal for those who:

  • Contribute on an operational level to a Business Process Improvement initiative
  • Are establishing or leading a Business Process Management team
  • Analyse and improve business processes
  • Undertake and manage change in the organisation
  • Need to adopt a “process orientated” way of thinking
  • Are seeking to gain a new skill set or change in career direction.

What Will You Achieve?

On completion of this course, you can:

  • Identify business processes
  • Model/ Map business processes
  • Analyse process value, cost, time, efficiency
  • Identify non-value-adding activities
  • Conduct effective root cause analysis
  • Understand business improvement opportunities
  • Monitor business processes
  • Manage business process change
  • Lead BPM initiatives.
MODULES OVERVIEW

Course Topics

1

Module 1:

A Quick Recap on Process Mapping

  • Refresher on The PRIME Methodology
  • Gathering process task attributes
  • Cost Inputs and Organisation Unit Settings
2

Module 2:

Process Analysis Techniques

  • Identifying non-value adding activities in the process
  • Analysing and calculating process value
  • Analysing and calculating process time
  • How to plan resources with Full Time Equivalent (FTE)
  • Analysing and Calculating Process Cost
  • Analysing overhead Cost Settings
  • Analysing and Calculating Process Efficiency
  • Analysing and Consolidating Process Issues
  • How to conduct effective root cause analysis
3

Module 3:

Process Improvement

  • Identifying and selecting process improvement ideas
  • Estimating cost of change
  • Creating simulated future state process
  • Conducting time, cost and benefit analysis of improvement/ process simulation
  • Gaining process approval for implementation
4

Module 4:

Implementation

  • Preparing and planning for the implementation
  • Assigning and executing work packages
  • Finalising the future state process
  • How to carry out impact analysis
  • Identifying training requirements
  • Delivering process training
  • Preparing for Go Live
5

Module 5:

Monitoring and Collaboration

  • Monitoring and adjusting processes for continuous improvement
  • Making process improvement a BAU
  • Ensuring collaborative approach for optimal improvement

Course Exercises

  • Calculate your value baseline
  • Calculate your time baseline
  • Calculate your cost baseline
  • Calculate your efficiency baseline
  • Consolidate process issues
  • Conduct Root Cause Analysis for your process
  • Estimate cost of change for your process
  • Select Process Improvement Ideas
  • Create Simulated Future State Process
  • Calculate Simulation Time
  • Calculate Simulation Cost
  • Calculate Simulation Efficiency
  • Calculate Time, Cost, and Benefit Analysis
  • Plan Implementation for your process improvement
  • Assign Work Packages
  • Finalise Future State Process
  • Identify Training Requirements
Customer Testimonials

What Our Participants Say

A great introduction to process mapping

The BPM Foundations and Process Mapping Course and the Process Analysis and Improvement Course are an excellent way to learn the method of process mapping and gaining access to a process mapping tool.

Erin R.,

Erin R.,

New South Wales Regional Council Business Improvement Officer

The perfect balance of theory and practice

There was an excellent balance of theory and practical.

Trish West,

Trish West,

Water Corporation

A course packed with valuable insights

The Course was very good with a lot of information.

Tanya Brain,

Tanya Brain,

Westfund

Excellent presenter and training materials

The presenter was lucid. The training material was clear and concise.

Farshid Momen,

Farshid Momen,

Dear Watson

A truly worthwhile learning experience

The PRIME BPM course exceeded my expectation. The content is well structured and includes the practical application of concepts with a global perspective. I highly recommend for professions looking to enhance their BPM skill.

Kayshree Naidoo,

Kayshree Naidoo,

Financial Services: Business and Analytics, Investec

Easy to learn with practical examples

I recommend basic BPMN course. Knowledge is well delivered, good examples presented in the digestable way. I really enjoyed the exercises – very insightful. The facilitator gives some useful advice.

Urszula Tokarska,

Urszula Tokarska,

Senior Lead Sourcing Process Excellence. KK Wind Solutions

Perfect for anyone starting BPM

Training was short, precise, covering the basic of process mapping. It is very good guide as a refresher or someone who is staring to learning BPM.

Richard S,

Richard S,

Principal Consultant Transportation & Mobility, Cohesive Group

An easy way to learn BPMN basics

Very useful introduction to process mapping using BPMN 2.0 notation.

Adrian Kendall,

Adrian Kendall,

Financial Transformation Manager, PWC

Concise, practical, and engaging

Training seminar was absolutely fantastic! Concise and useful information and practical suggestions and tips. Brilliant presentation skills to engage.

Jeanenne Wilkinson,

Jeanenne Wilkinson,

Consultant

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FAQ

Frequently Asked Questions

Business Process Improvement is the structured practice of analyzing, redesigning, and streamlining organizational workflows to boost efficiency, reduce costs, and enhance customer and business outcomes. Training helps by equipping professionals with proven methods, tools, and real-world techniques to identify inefficiencies, design effective solutions, and lead successful improvement initiatives.

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