The AI vs Human debate in Business Process Management is fast gaining traction. As organisations see the speed AI brings to process work, they are increasingly questioning human relevance. However, most of the conversation misses the point.
The two are mostly framed as competing, when they should be working as a pair to deliver maximum business value. For example, AI applies process standards consistently, but humans set those standards in the first place. AI analyses processes at scale, but humans decide which findings are worth acting on.
This infographic gives a clear view of which tasks are suited to AI, and which still need human expertise.
