Every business, whether it is big or small, has one thing in common—Processes. As organisations expand, their processes across functions also grow at an accelerating rate. So, what happens if these processes are not managed? Over time, it leads to departmental silos, lack of clarity in job roles and responsibilities, lack of transparency and operational inefficiencies.
Hence, managing business processes is crucial for organisations to grow and scale. More and more organisations are prioritising Business Process Management (BPM) and automation and digitalisation of business processes, driving significant growth in the space.
According to a report by MarketsandMarkets, the global BPM market size is projected to reach USD 23.04 billion by 2024, growing at a CAGR of 14.2% from 2019 to 2024.
Considering the booming market and expected growth, BPM space offers exciting career opportunities for a wide range of skill sets. This blog looks at in-demand skills and how to elevate or build them by choosing the right BPM Training course.
In-demand Business Process Management skills
A combination of technical and soft skills is necessary for a successful career in BPM. Here’s a list of top in-demand skills that organisations seek while putting together a BPM team:
Process Mapping and Modeling: A process map serves as the cornerstone of any business improvement endeavour as it gives a clear picture into inputs, actions, and outputs of a process in a clear, step-by-step manner. Hence, an expert who can develop accurate and standardised process maps using a globally recognised process modelling notation is a must-have in the team.
Analytical Skills: How do you identify improvement areas in the organisation? How can you understand which tasks are waste and need to be eliminated and which tasks are redundant and need to be automated? This is where analytical skills come into the picture. A process analyst analyses your current processes to identify bottlenecks and understand improvement opportunities. These skills are crucial to get actionable process data, such as process time, value, efficiency and performance.
Change management skills: Change management is a crucial aspect of BPM. It ensures that any changes to the processes are implemented in a structured, efficient and controlled manner. Effective change management can help organisations minimise the impact of changes on their operations, people, and customers, resulting in smoother transitions and improved business outcomes. With relevant change management skills in the team, organisations can identify and evaluate people-related risks and develop strategies to mitigate them.
Project Management Skills: BPM projects often involve multiple stakeholders; hence, project management skills are key for assigning duties and responsibilities, establishing timelines, and monitoring progress to guarantee efficient completion. A dedicated project manager is central to BPM’s success as he sets the scope, and allocated budget, supervises the end-to-end project, ensures stakeholder collaboration and keeps track of goals and achievements.
Technical Skills: Someone with a good balance of technical knowledge and understanding of business needs is also crucial for the BPM team. With the technical skill set in the team, it becomes easy to identify the right-fit tool set as per business requirements. Also, integration and interoperability issues can be understood and mitigated beforehand.
Considering the booming market and expected growth, BPM space offers exciting career opportunities for individuals with a wide range of skill sets. Organisations seek a combination of technical and soft skills while putting together their BPM team.
Choosing the right BPM Training Program
Whether you want to begin a career in the dynamic field of BPM or enhance your skills to elevate your career, a professional training program is your first step. However, with a number of courses available, how can you select the right one?
Here we highlight key factors you need to look for while choosing a BPM Training program:
Process Mapping using BPMN 2.0: Depicting business scenarios in a standardised way is necessary to ensure everybody in the team – from business users to front-end employees—can understand and follow the process map. Look for a course that includes process mapping using a globally recognised standard for process modeling, such as BPMN. The course should focus on do’s and don’ts of process mapping and mapping rules and symbols. Standardised process documentation is essential as it also helps in your future digital and process automation projects.
Gathering surrounding process information: Creating a process map that is just boxes and lines that just defines the process’s flow is not enough. To ensure full value with your process mapping activity, pick a course that focuses on process attributes. A module on effectively capturing details, such as KPIs, RACI matrix, compliance details, etc., can help you elevate your process map to the next level. These details improve your process analysis and improvement outcomes.
Process Interview Preparation: Stakeholder interviews are important to gather information around what’s working in the current process and what’s not. A BPM training course should also have a module on identifying process participants and effective process interview gathering techniques. It should highlight how you can prepare for the process interview and do’s and don’ts to capture the required details.
Identifying processes that need urgent attention: When, where and how to target the process improvement initiative is essential to showcase immediate results and get the executive buy-in for future projects. Processes that are high-frequency, high volume, high customer touch, high risk and have high manual intervention are great to start your improvement. A BPM training program with a module on identifying priority processes for improvement helps you showcase quick results.
Process Analysis Techniques: Learning advanced analytics techniques helps you identify process issues and make suitable business improvement decisions. Evaluate if the BPM training program focuses on the below key process analysis techniques:
- Value Analysis: Value analysis aims to eliminate unnecessary activities, expenses, and steps incurred in the process.
- Process Cost Analysis: It helps understand role cost and overhead costs in the process.
- Process Cycle Time: Points to important metrics, such as execution time per activity and delay time or lag associated with any task in the process.
- Process Cycle Efficiency: This helps understand value-adding time in a process by considering process execution and delay times.
Process Improvement Techniques: Evaluate if the BPM Training program includes techniques to identify the right process improvement ideas that will deliver the biggest benefits. The course should also have a module on establishing a process approval mechanism and driving collaborative process improvement.
Change Management Techniques: Effective change management helps you bridge the gap between BPM implementation and adoption. The BPM training course must include proven techniques to involve stakeholders in the process improvement initiative, connect them to the goals, and avoid resistance to change.
Balances Theory and Practical Application: Look for a training course that emphasises putting BPM theories and concepts to practice. While it should focus on process mapping and analysis basics and techniques, the course should also give ample opportunity to apply these concepts. A course that includes a number of practical exercises and quizzes allows you to test your knowledge and understanding and see if there is an area where you need further improvement/assistance.
Expert-Created Course: Choosing a course created by BPM experts gives you the advantage of learning from their vast practical experience and learnings gathered through working with several organisations. Expert-created courses are packed with tried and tested techniques that have delivered consistent results and include practical tips to address your biggest BPM pain points.
Choosing the right BPM training program is crucial in achieving the desired career goals. A program curated by BPM experts helps you learn practical techniques to address your real-life BPM challenges.
Become a BPM Champion with Online BPM Training
Having trained 5,000+ participants and delivered 400 courses, PRIME BPM is a reputed provider of BPM training programs. PRIME BPM’s Business Process Management Concept Courses are available as a two-part program, including BPM Foundations and Process Mapping Course and Process Analysis and Improvement Course.
Highly reviewed and rated by BPM professionals, the courses have been developed by BPM experts with over 20 years of experience in training hundreds of leading organisations and techniques gathered from over 200+ successful BPM deployments. The online programs are highly practical and interactive, designed to help you learn or enhance your BPM skills anytime at your pace. Read more about the concepts covered in the courses, https://www.primebpm.com/bpm-training/