An organization consists of a number of interlinked business processes. Most processes are intangible hence we are unable to clearly see them. To see how the organization operates or how it is in fact “strung together”. Process transparency refers to the ability to look inside. The “look inside” provides an in-depth and clear visibility into the business processes and how these operate.

Process transparency has a number of benefits. Firstly, knowing in detail how the organization operates facilitates better decision-making. Make accurate business decisions, based on business data that is readily available. As a result, decisions are fact based, not assumption based. Hence, make decisions such as investment decisions for business improvements with more certainty.

Secondly, with process transparency, process problems are easily identifiable. An end-to-end view of a process enables an Analyst to easily pin point the process problem. In addition, the process information and details of the process problem are easily shared with others and discussed for resolution. Hence, a collaborative approach to identify the right improvement decision. As a result, advise stakeholders early of the up coming process changes and the reason for the change.