IMPROVE CUSTOMER EXPERIENCE WITH PROCESS STANDARDISATION
Provide consistent experience to your customers across channels and geographical locations by easily standardising processes with PRIME BPM.
TAP INTO THE BENEFITS OF PROCESS STANDARDISATION
In today’s business scenario, where organisations are spread across geographies and have multiple touch points across customer journeys, process standardisation is becoming a business imperative. Process standardisation establishes a uniform, best practice for carrying out a particular process, which is followed by the entire organisation. This ensures consistent customer experience regardless of the office location or channel. According to a report by McKinsey, effective customer journeys have the potential to increase customer satisfaction by 20%, increase revenue by up to 15% while lowering the cost of serving customers by as much as 20%. With PRIME BPM, easily achieve business process standardisation for any process, task or procedure that is relevant to the organisation to create a seamless, consistent experience for the customer.
Achieve Business Process Standardisation with PRIME BPM
Compare and Identify Efficient Processes
Compare similar processes across the organisation by a click of a button. For instance, you can compare the HR recruitment process in the UK with the same process in the USA or customer processes across countries. Identify standardisation opportunities by comparing the similar process side by side.
Implement Best Practices to Standardise
Instantly access and compare the information associated with each process such as process efficiency, process cost etc., in just a click. Quickly see the gaps and identify which process is more efficient. Easily take parts of one process and apply them to the other to reach the most cost-effective way of doing things. Tap into process standardisation benefits, including improved staff productivity on account of tasks clarity and consistent brand experience.
Get Post-Merger Standardisation Right
Standardisation is key to a successful merger deal. Evaluate and compare similar processes of merging entities to identify best practices and process gaps to reach a consistent, efficient process. This will enable the merged entity to offer a similar brand experience across locations. Easily swap staff in and out of areas of the business to ensure seamless working.