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BPM Training Program 

Process Analysis and
Improvement Course

Learn expert techniques for process analysis and improvement to drive operational excellence. A course created and hosted by BPM Industry Experts.

PAC
Trusted by Pfizer, Airbus, Coca-Cola & more

11000 +

Participants

600 +

Courses Delivered

300 +

Organisations Trained

Accelerate Process Improvement

Build the skills to analyze business processes, identify improvement opportunities, and accelerate your operational excellence journey. This comprehensive 13-hour course includes 47 lessons and 32 practical exercises to help you assess process performance, uncover inefficiencies, and develop data-driven improvement strategies. Learn proven techniques for process analysis, root cause analysis, time and cost assessment, and future-state simulation. Apply these methods to real-world business processes and build the capabilities needed to lead effective process improvement initiatives. Highly reviewed and rated, the curriculum has been developed by BPM experts with 20+ years’ experience of working with leading organisations, such as GE, Rolls Royce, Sanofi, Vodafone, Pfizer, Coca-Cola, etc.

Delivery

Online, self-paced learning

Course Material

Downloadable cheatsheets, practical exercises, and workbook

Online Course Highlights

On-Demand Learning
47 lessons, including 6 demonstration videos and 8 answer videos.

Knowledge Checks
Practical quizzes after every module to reinforce learning.

Industry-Tested Insights
Concepts and techniques drawn from 550+ BPM implementations.

Hands-On Practice
32 practical exercises totaling approximately 8 hours.

Apply Your Skills
Access to advanced BPM software to practice process analysis and improvement.

Cross-Industry Techniques
Proven methods applicable across industries and business functions.

Note: It is a prerequisite to have completed the BPM Foundations and Process Mapping Course to progress to the Business Process Analysis and Improvement Course, as it provides the base for many of the exercises.

Interested in the Course?

Get in touch

Who Should Attend?

This course is designed for professionals who:

    • Contribute to or lead process improvement initiatives.
    • Establish or manage Business Process Management (BPM) teams.
    • Analyze workflows and identify opportunities to improve operational performance.
    • Lead organizational change and process improvement projects.
    • Build a process-oriented approach to operational excellence.
    • Develop skills for a career in process improvement, business analysis, or operational excellence.

What Will You Achieve?

By completing this course, you will learn to:

  • Identify, map, and model business processes.
  • Evaluate process value, cost, time, and efficiency.
  • Identify non-value-adding activities and performance gaps.
  • Conduct root cause analysis to uncover process issues.
  • Develop and simulate future-state process improvements.
  • Assess improvement costs, benefits, and expected outcomes.
  • Monitor processes and support continuous improvement.
  • Plan and lead process improvement initiatives.
MODULES OVERVIEW

Course Topics

1

Module 1:

BPM Foundation Concepts

  • What is a business process?
  • Why manage business processes?
  • Why do process mapping initiatives fail?
  • Centralised Vs Decentralised process mapping teams
  • The PRIME Circle of Excellence
  • Identifying Process Stakeholders
  • Business Process Management Methodologies (Lean, Six Sigma, BPM)
2

Module 2:

Process Architecture/ Library/ Taxonomy/ Hierarchy

  • What is a process architecture?
  • Functional Process Architecture Vs Value Chain
  • How to conduct a workshop to gather process library information
  • Building an effective process library
  • Identifying priority processes for a mapping initiative
  • Scoping your process mapping initiative
3

Module 3:

Effective Information Gathering Techniques

  • Interview vs workshop vs brainstorming sessions for information gathering
  • Identification of the right stakeholders
  • Sourcing accurate and appropriate process information
  • Process interview preparation
  • Do’s and dont’s of process interviews
  • Scoping your workshops, interviews, and brainstorming sessions
4

Module 4:

Business Process Modeling Notation (BPMN)

  • Introduction to Business Process Modeling Notation (BPMN)
  • BPMN 1.2 vs BPMN 2.0
  • BPMN Basic and Advanced symbols and its meaning
  • Business process mapping rules
  • Business Process Mapping Do’s and Don’ts
  • Effective use of BPMN to depict appropriate business scenarios
5

Module 5:

Business Process Interviewing and Governance

  • Preparing for a process interview/workshop
  • Conducting an effective process, interview and workshop
  • Gathering process approvals and confirmations
  • Effectively gathering surrounding process information such as business rules, KPIs, risks, task attributes, etc
  • Customer Journey Mapping

Course Exercises

  • Identify BPMN symbols and their meaning
  • Identify your top three business processes for review.
  • Identify the core objectives of your Process Mapping initiative.
  • Identify Project Risks
  • Identify your process stakeholders.
  • Create a high-level process architecture for your organisation.
  • Build a business process library for a value chain or an organisation unit
  • Identify priority processes for improvement.
  • Identify process interview/workshop participants.
  • Establish your process interview scope
  • Identify inaccuracies
  • Build a process description to a process map
  • Conduct a Process Interview
  • Build a business process map
  • Record process and task attributes
  • Build your end-to-end process journey map.
Customer Testimonials

What Our Customers Say

PRIME BPM helps make informed decisions

Whether it is reducing wait time, implementing technology or cost avoidance, PRIME BPM software has provided us with the data-driven information needed for our leaders to make informed decisions.

Sheridan Graham,

Sheridan Graham,

Chief Administrative Officer

Very easy to use and great features

Easy to use, comprehensive navigation, “sterile” look. Really love the online support and consideration of suggested ideas to improve. The support team analyses the suggestions and implements them for an even better experience of the tool.

Liudvika,

Liudvika,

Process Manager, BAA Training

A great software to unlock productivity gains.

The adoption of PRIME BPM has enabled us to increase our output and rapidly provide visibility of ways of working. It has become a foundation of harmonisation, in turn unlocking productivity gains.

Sacha Kersten,

Sacha Kersten,

Senior Director Customer Fulfilment Asia Pacific, Pfizer

User-friendly tool to map and connect process knowledge

Great and user-friendly process modelling tool, according to BPMN 2.0. Very satisfied with PRIME’s designer module to capture relevant process information and to make that available to users, teams and management.

Christian van Urk

Christian van Urk

Process Excellence Specialist, Open Doors

An easy-to-use software streamlines collaboration

You can allow many editors to follow the same methodology, which is agreed to by the organisation, and continue to develop from there.

Scott Power

Scott Power

CEO, BMD Group

Clear visibility into process improvement opportunities

You can visually see where you can make improvements and how much time you can save on the part of the process which needs improving.

Ingrid J

Ingrid J

Business System Support, Ballina Shire Council

Easy-to-learn platform, even for BPM beginners

Having had no prior knowledge of BPM in this context, it was easy to adapt to this software as it has been built in a very logical way.

Cassie B

Cassie B

Senior Revenue Officer, Queensland Treasury

Powerful functionality with exceptional support

We’ve found the product very valuable and the support extremely responsive. The product is not burdened with unnecessary functionality.

Samantha J

Samantha J

Senior Business Analyst

A user-friendly platform backed by outstanding support

The software is user-friendly and offers so many useful tools for process mapping, analysis, and improvement. The customer service is incredible- very responsive and engaged.

Dena,

Dena,

Supervisor Corporate Efficiency, Peterborough County

An all-in-one solution for process improvement

Everything is under one umbrella from process mapping to creating and analyzing an improvement.

Michael

Michael

Executive Manager, Strategic Initiatives and Continuous Improvement, London District Catholic School Board

Expert support whenever you need it

PRIME have strong customer service and have very knowledgeable staff who support us at anytime needed.

Tamara,

Tamara,

Customer and Services Impact Lead in Australia

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FAQ

Frequently Asked Questions

Business process improvement is the structured practice of analyzing and redesigning workflows to improve efficiency, reduce costs, and enhance business outcomes. Training equips professionals with practical techniques to identify inefficiencies, conduct root cause analysis, evaluate improvement opportunities, and implement changes that support operational excellence.

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