How Maptek Achieved Compliance & Quality Excellence
with PRIME BPM
Country
Australia
Industry
Mining
Employees
400+
The Client
Maptek is a leading provider of innovative software, hardware, and services for the mining industry, backed by over 40 years of expertise. The company develops cutting-edge solutions that support mining operations from exploration to production, empowering professionals with advanced technology to drive efficiency and success.
The Project
To boost efficiency, maintain ISO 9001 compliance, and standardise process documentation, Maptek launched a Business Process Management (BPM) transformation initiative. By leveraging PRIME BPM Software, Maptek successfully implemented a structured BPM framework and achieved its key business objectives.
Challenges
- Decentralised and inconsistent process documentation
- Navigating the complexities of ISO 9001 certification across multiple locations
- Lack of process standardisation, leading to inefficiencies and compliance risks
- Limited accessibility to process information, affecting training and knowledge sharing
- Onboarding and training inefficiencies with new employees struggling to find and follow accurate procedures.
Business Outcomes at a Glance
- ISO 9001 compliance maintained, enhancing regulatory adherence
- 180+ processes mapped and standardised, ensuring consistency across operations
- Improved audit efficiency with readily available process documentation
- Faster employee onboarding on account of structured process maps reducing training time
- Clarity in roles and responsibilities across cross-functional teams due to in-built RACI matrices.
More Success Stories
