Achieving Compliance & Quality Excellence
Industry—Mining
Employees – 400+
THE PROJECT
To boost efficiency, maintain ISO 9001 compliance, and standardise process documentation, Maptek launched a Business Process Management (BPM) transformation initiative. By leveraging PRIME BPM Software, Maptek successfully implemented a structured BPM framework and achieved its key business objectives.
THE CLIENT
Maptek is a leading provider of innovative software, hardware, and services for the mining industry, backed by over 40 years of expertise. The company develops cutting-edge solutions that support mining operations from exploration to production, empowering professionals with advanced technology to drive efficiency and success.
Challenges
- Decentralised and inconsistent process documentation
- Navigating the complexities of ISO 9001 certification across multiple locations
- Lack of process standardisation, leading to inefficiencies and compliance risks
- Limited accessibility to process information, affecting training and knowledge sharing
- Onboarding and training inefficiencies with new employees struggling to find and follow accurate procedures.
Business Results
- ISO 9001 compliance maintained, enhancing regulatory adherence
- 180+ processes mapped and standardised, ensuring consistency across operations
- Improved audit efficiency with readily available process documentation
- Faster employee onboarding on account of structured process maps reducing training time
- Clarity in roles and responsibilities across cross-functional teams due to in-built RACI matrices.
OTHER SUCCESS STORIES
You’re almost there.
