The advancement of technology has seen the telecom industry change at an extremely rapid rate.
The impact on business has seen the voice revenues wane fast. In addition, there has been an influx of competition from new types of service providers. There has been an ever growing demand for internet and mobile communications and the peak of this demand has not yet reached the top of the bell curve.
There are two certainties in this turbulent environment - change and competition.
For both these certainties, BPM is the solution. Transparency of business processes and in particular roles and responsibilities enables a quick response to change. Knowing how the business currently operates, and who is responsible and accountable for what, gives the clarity for fast decision-making and change implementation.
This transparency also enables the calculation of waste and the identification of business improvement opportunities because the operational and support process need to be lean and flexible to wane off the competitors.
Get market edge and agile operations with PRIME - the ultimate solution for the telecom industry.
What PRIME Can Do For You
- Manages business changes effectively through process simulation with What-If analysis and impact analysis
- Manages your risks
- Enables improved customer service via value stream mapping
- Minimizes operational cost and improves your process efficiency due to its end to end process improvement methodology
- Provides tools such as process comparison and collaboration, to enable the standardization of processes across branches and geographies