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Empower your employees - delivery results fast.

Whether you are a seasoned BPM professional or a business user, our training enhances your knowledge of business process management, BPMN 2.0 as well as the use of the PRIME Suite.

Why Train with PRIME?

We breathe the topic - we have not simply memorized the theory. Our training is delivered by experts who teach from years of practical experience in Business Process Management.

All courses are practical with emphasis on "learn by doing", which has long been recognized as the most effective way of teaching skills and techniques.

Delivered online, get in touch with us today to discuss your needs.

PRIME BPM Software Training

PRIME Suite Training

Duration: 2 days
Audience: PRIME BPM Suite users

The PRIME BPM Suite is intuitive and very easy to learn; however this training course ensures you get the most out of your new purchase, fast.
Become a PRIME expert user by learning all modules, how to setup the tool, use all its functionality and navigate through the modules. We use real business processes with all attributes so you can progress from mapping, analysis, and improvement to monitoring.


Course Benefits
Upon completion of this course participants are able to:

  • Establish initial administration details inside the PRIME tool
  • Create and manage user permissions
  • Create and manage environments
  • Understand how to use the tool for
    • Building and analysing process library
    • Mapping and analysis business processes using BPMN 2.0
    • Analysing value streams
    • Analysing time/cost/efficiency for the processes
    • Simulating business processes
    • Creating customised reports
    • Creating Standard Operating Procedures
    •  Approving/ Rejecting process maps before publishing
    • Manage the published improvements and suggestions
    • Tracking progress of each and every improvement
    • Creating work packages and tasks against improvements to drive the implementation of these improvements

Training course on Effective Business Process Management

Business Process Management Executive Course

Duration: 1 day
Audience: Anyone who is:

  • Planning to initiate Business Improvement in their organisation
  • A project sponsor for a Business Improvement initiative
  • A senior level person who will need to make decisions as part of organizational change
  • Needing to adopt a "process orientated" way of thinking

This course explains the concept of business process management, and how it can be applied in the organisation to achieve continuous business improvement. Regardless of the industry vertical to be analysed, this course offers an overview of a domain and tool independent methodology to identify, document, analyse and improve business processes.

In addition, this course covers the critical success factors for making the effort successful and provides the opportunity to discuss and understand the consequences of undertaking, or not undertaking business improvement. This course has specifically been designed to benefit individuals who need a high-level understanding of Business Process Management.


Course Topics:

  • What is a business process?
  • The role of the Process Analyst
  • Business improvement methodologies
  • Best practice process libraries
  • Understanding the current state
  • Techniques to analyse and improve business processes
  • Implementing process changes
  • Monitoring process adherence
  • Establishing a culture of continuous improvement

Course Format:

This course is delivered onsite with a maximum of 15 participants. It uses a combination of instructor led presentation slides, handouts for practical exercises and a work book. Participants will have the opportunity to accumulate hands on experience during this course by way of individual and group practicals.

Course Benefits:

On completion of this course the participants can:

  • Develop a business process improvement strategy
  • Form a business improvement team
  • Direct a business process management/improvement initiative
  • Manage business transition

Fixed Cost Process Mapping Consulting

Process Analyst Foundation Course

Duration: 3 days
Audience: This course is ideal for those who:

  • Need to contribute on an operational level to a Business Process Improvement initiative
  • Are responsible for identifying, mapping and/or analysing business processes
  • Are responsible for undertaking change in the organisation
  • Need to adopt a “process orientated” way of thinking
  • Are seeking to gain a new skillset or change in career direction

As market conditions continue to change, organisations must respond faster than ever, to remain competitive. In addition, more and more pressure exists to do more with less.  Transparency into the organisations business processes is key for identifying the most appropriate business process improvement opportunities and to manage the subsequent change.

Regardless of the industry vertical, this course teaches a tool independent methodology – PRIME® (PRocesses In a Monitored Environment) to identify, document, analyse and improve business processes.   It provides the course participant with all the skills to provide complete process transparency of the organisation, identify the most suitable business improvement/s and manage the subsequent change.


Course Topics:

  • Defining the business process
  • The process analyst role
  • Best practice process libraries
  • Creating a library of business processes
  • Categorising process stakeholders
  • Identifying the current state
  • Process information gathering techniques
  • Identifying process modelling levels
  • Business Process Modelling Notation (BPMN)
  • Techniques to analyse business processes
  • Undertaking value, cost, time, efficiency analysis
  • Implementing process changes
  • Monitoring process adherence

Course Format:

This course is delivered onsite with a maximum of 15 participants. It uses a combination of instructor led presentation slides, handouts for practical exercises and a work book. Participants will have the opportunity to accumulate hands on experience during this course by way of several individual and group practicals.

Course Benefits:

On completion of this course the participants can:

  • Identify business processes
  • Model business processes
  • Analyse business processes
  • Improve business processes
  • Monitor business processes
  • Manage business process change
  • Lead business process improvement/management initiatives

Our Story

"Fantastic and very interactive!
The whole course was excellent – enjoyed the practical sessions."

Michelle Webb – Senior Project officer

"The course provided the overarching principles required to document the business processes."

Tanya Brady – Senior Advisor

"This Course is exceptionally relevant for the organisational review process.
Well presented, helpful presenters, willing to answer questions and give examples.
Thank You!"

Janelle Shotton – Principal Advisor Business Operations


Process Mapping Tool

PRIME Modeller

PRIME Modeller is an intuitive business process-mapping tool with an integrated process repository for all your process maps and process information. Create a catalogue of processes that represent your organisation and gain visibility into how these interlink. Create process maps using BPMN 2.0 standards and record detailed process attributes to gain true process transparency. Export process maps to share for review....

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process analysis tool

PRIME Analyser

PRIME Analyser is a quantitative analytics engine built into PRIME. Analyse your business processes and identify process issues, record the root causes and the improvement opportunities. Keep abreast of compliance and audit requirements; perform cost, time and value analysis along with process version control, approval workflow, collaboration, custom reports and security features....

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process improvement tool

PRIME Improver

PRIME Improver is the full-featured PRIME edition. With inbuilt APQC best practice process libraries, process mapping functionality, mapping rules and guidelines, process analyser and process simulation engine it offers an end to end Business Process Management (BPM) and Continuous Business Improvement (CBI) capability to your organization....

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