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PROGRAM OVERVIEW

Who should attend?

This course is ideal for those who:
  • Contribute on an operational level to a Business Process Improvement initiative
  • Identify, map and/or analyse business processes
  • Develop process and procedure documentation
  • Undertake and manage change in the organisation
  • Need to adopt a “process orientated” way of thinking
  • Are seeking to gain a new skill set

What will you achieve?

Upon completion of this course the participants can:
  • Define business processes
  • Define the clear scope for process improvement projects
  • Set up clear steps to dissect the organisation to set up the improvement projects
  • Create business process library/ architecture/ hierarchy accurately
  • Differentiate among framework, library, business process and work instruction
  • Identify process stakeholders
  • Prioritise processes for improvement

Key highlights

Highlights of the course
  • Gain recognised certification for foundational business improvement skills
  • Short and sharp tips on how to set the improvement project for success
  • Create process library/ architecture/ hierarchy accurately
  • Define the scope for process improvement projects clearly
  • Live session with maximum 25 seats facilitating detailed Q and A
  • Tap into BPM industry experts’ experience

KEY COURSE DATES

YOU'LL LEARN BPM SKILLS FROM THESE EXPERTS

1

Bernadette Kropman

Bernadette Kropman is an expert BPM Coach, Business Manager and the Co-founder of a Business Process Management Consultancy firm and a Business Process Management software.

With a Masters degree from the Queensland University of Technology, she has more than 15 years of experience in using Business Process Management as a method to achieve continuous business improvement.

Passionate about Business Process Management, Bernadette has undertaken and led more than 200 business improvement initiatives within a variety of industries, including large corporates such as Vodafone, GE, BHP Billiton, AMP, Rolls-Royce and various local, state and federal government departments.

2

Chris Adams

Chris is a seasoned Business Processes Management specialist who has trained 20+ public and private organisations including Flight Centre Travel Group, Credit Union Australia, University of NSW and Queensland Health, just to name a few.

He has a unique understanding of how Business Process Improvement Methodology can be adopted by various industries and organisations. With this knowledge, Chris is able to foresee and sometimes circumvent certain issues that organisations can face in their journey of process improvement.

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